Terms of service





1. General Information

This website and online store are operated by Eterna Wonder, SLU, located at Río Alberche, 1, 28970 Humanes de Madrid, Madrid (Spain), VAT ID B23824501. By accessing our site or making a purchase, you agree to these Terms of Service.


2. Products and Availability


  • All products offered in this store are made to order, through 3D printing or print-on-demand.

  • Slight variations from the images shown on the website may occur.

  • We reserve the right to modify, suspend, or discontinue products without prior notice.



3. Prices and Payments


  • Prices include VAT for European Union customers, unless otherwise stated.

  • Accepted payment methods include those available on the platform (Shopify Payments, PayPal, or others).

  • The customer is responsible for providing accurate and up-to-date payment information.



4. Shipping and Delivery


  • We ship to Spain, the European Union, and internationally.

  • Delivery times are estimates and may vary depending on carriers, availability, or customs.

  • The customer is responsible for applicable duties, taxes, and customs fees in the destination country.



5. Returns and Refunds


  • Returns are subject to our Return Policy, available on this website.

  • Within the European Union, the 14-day right of withdrawal applies for non-customized products, except for legal exceptions.

  • Customized or made-to-order products are not eligible for returns, except in case of defect.



6. Use of the Website


  • Customers agree to use this site only for lawful purposes and not to engage in fraud, identity falsification, or unauthorized access.

  • All content on this site (images, texts, logos, designs) is the property of Eterna Wonder or its licensors and is protected by intellectual property rights.



7. Limitation of Liability


  • Eterna Wonder shall not be liable for indirect, incidental, or consequential damages arising from the use of products.

  • We do not warrant that the service will be free from interruptions, errors, or viruses, although we take reasonable security measures.



8. Governing Law and Dispute Resolution


  • These Terms are governed by Spanish law.

  • Any disputes shall be submitted to the courts of Madrid (Spain).

  • Consumers in the European Union may also refer to the Online Dispute Resolution (ODR) platform of the European Commission: https://ec.europa.eu/consumers/odr.